CUSTOMER SUPPORT EXECUTIVE (NIGHT SHIFT)

Job Description

• We Are Seeking A Dedicated And Customer-oriented Individual To Join Our Team As A Customer Support Executive For The Night Shift.
• In This Role, You Will Be Responsible For Providing Exceptional Customer Service And Assistance To Our Clients During Nighttime Hours.

• Job Responsibilities Respond Promptly And Professionally To Customer Inquiries Via Various Channels (phone, Email, Chat, Etc.) During The Night Shift.
• Provide Accurate And Relevant Information To Customers Regarding Products, Services, And Company Policies.
• Assist Customers In Troubleshooting Technical Issues And Provide Step-by-step Instructions When Needed.
• Identify And Escalate Complex Or Unresolved Issues To The Appropriate Departments Or Senior Staff For Further Assistance.
• Maintain Detailed And Accurate Records Of Customer Interactions And Transactions Using The Company's Customer Support Software Or Crm System.
• Follow Up With Customers To Ensure Their Issues Have Been Resolved And They Are Satisfied With The Resolution.
• Stay Up-to-date With Product Knowledge, Company Updates, And Industry Trends To Provide Accurate And Current Information To Customers.
• Adhere To Company Policies And Procedures, Including Privacy And Security Guidelines, While Handling Customer Information.
• Meet Or Exceed The Company's Key Performance Indicators (kpis) And Customer Service Targets.
• Job Requirements Previous Experience In Customer Support Or A Related Role Is Preferred.
• Excellent Verbal And Written Communication Skills.
• Ability To Work Independently And Efficiently During Night Hours.
• Strong Problem-solving And Multitasking Abilities.
• Patience, Empathy, And A Customer-centric Approach.
• Familiarity With Customer Support Software Or Crm Systems Is A Plus.
• Basic Technical Knowledge To Handle General Customer Inquiries.
• Flexibility To Adapt To Changing Schedules And Work Demands.
• High Level Of Professionalism And Integrity In Dealing With Confidential Customer Information.
• Fluency In English (additional Language Proficiency Is A Bonus).