CUSTOMER RELATIONSHIP EXECUTIVE

Job Description

• Customer Relationship Executive 🔹 Role Overview The Customer Relationship Executive Is Responsible For Managing Customer Interactions, Ensuring Customer Satisfaction, Handling Inquiries, And Maintaining Long-term Relationships To Support Business Growth.
• 🔹 Key Responsibilities Handle Customer Calls, Inquiries, And Service Requests Professionally.
• Build And Maintain Strong Relationships With Existing And New Customers.
• Provide Product/service Information And Resolve Customer Issues Promptly.
• Coordinate With Sales, Accounts, And Operations Teams For Smooth Order Processing And Support.
• Follow Up On Quotations, Payments, Dispatch, And Customer Feedback.
• Maintain Accurate Customer Data, Logs, And Reports In Crm/erp Systems.
• Assist The Sales Team With Documentation, Quotations, And Customer Communication.
• Ensure High Customer Satisfaction Through Timely Support And Proactive Follow-up.
• Manage Customer Complaints Calmly And Provide Solutions.

• 🔹 Required Skills Excellent Communication (verbal & Written) Strong Customer Handling & Interpersonal Skills Active Listening & Problem-solving Ability Professional Phone And Email Etiquette Crm/erp Knowledge (preferred) Good Documentation And Data Management Skills Time Management And Multitasking Ability 🔹 Qualifications Any Degree (business, Marketing Or Related Fields Preferred) Experience: 0–2 Years In Customer Service / Relationship Management (freshers Welcome) 🔹 Personal Attributes Positive Attitude And Customer-first Approach Polite, Patient, And Confident Behaviour Ability To Work Under Pressure Team-oriented And Adaptable.